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Bagira provides a full scope of after sale support services based on long term contracts tied to the simulator system’s life cycle. Specially trained technicians provide both field and lab services to maintain the top condition of fielded equipment to ensure the maximum satisfaction of our customers.
Customer Service Center – SAP Managed
Bagira is committed to maintaining outstanding customer service and operates a call center to ensure that all our customers receive an immediate response to their needs. Our call center is ISO approved and provides on site Q&A.
Main capabilities and services:
- ISO Approved on site Q&A
- SAP Managed – including malfunction history for each product
- Successful management of complex processes
- Customer service center for immediate response
- Diversified know-how within the maintenance department
- Comprehensive technical courses for the IDF
- Approved & tested procedures for off-site manufacturing
- Maintenance, technical support & courses for other IDF systems
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